Becker's Speaker Series: 4 questions with University of Chicago Medicine Chief Experience and Innovation Officer, Sue Murphy, RN, BSN, MS

Sue Murphy, RN, BSN, MS serves as chief experience and innovation office of University of Chicago Medicine.

On Friday, Sepember 22, Ms. Murphy will give a presentation at Becker's Hospital Review 3rd Annual Health IT + Revenue Cycle Conference. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place September 21 through September 23 in Chicago.

To learn more about the conference and Ms. Murphy's session, click here.

Question: Looking at your IT budget, what is one item or expense that has surprised you in terms of ROI? How so?Murphy Susan headshot

Sue Murphy: One item that has surprised me is for our IT budget, what is NOT on this year instead of what is not in the budget. Every next step of innovation and advancements are being assessed very carefully.

Q: Finding top tech talent is always a challenge. Say a CIO called you up today to ask for an interview question that would distinguish the best candidates from the mid- to low-performers. What question do you suggest he or she ask?

SM: I think I would ask the candidates to talk about a time they used data to make a decision. I would also suggest that the candidate speak about a time they had a measurable (read: quantitative) impact on a job or an organization.

Q: We spend a lot of timing talking about the exciting innovation modernizing healthcare. It's also helpful to acknowledge what we've let go of. What is one form of technology, one process or one idea that once seemed routine to you but is now endangered if not extinct? What existed in your organization 2-5 years ago but not anymore?

SM: I think is extinct is the nurse call light from my standpoint. I believe it will be extinct in the near future. Charts at the desk and name plates for checking patient's in for registration also no longer exist in our organization.

Q: Tell us about the last time you were truly, wildly amazed by technology. What did you see?

SM: I think the evolution of the call system, in which the communication for the patient to connect to the right care giver and getting their needs met in a very different manner, is amazing.

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