What does a self-driving car have to do with CRM?

In a blog post, TriBridge focuses on the the five steps to drive CRM Success.

TriBridge notes that CRM, like self-driving cars, need constant course corrections while using multiple inputs. It's important to plan proactively for CRM measurement and understand user experience in order to have a seam-less, self-driving experience.

The five steps to CRM success are:

1. Plan for Course Corrections

2. Goals- Put the Odds in Your Favor

3. Embrace Industry Context

4. Focus on User Experience

5. Understand the Importance of Customer Experience

To read the full blog post, click here.

 

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