More than 150 hospital and health system executives gathered in Chicago a few days ago to discuss their industry, organizations, strategies, challenges and passions as part of the Becker's Hospital Review 6th Annual Meeting. Needless to say, our reporters left with notes upon notes when the event wrapped up.
Looking back, a few quotes really caught our ears when the executives first spoke them. Here are 15 of them, fresh from our notes, in no particular order.
1. "We shouldn't feel sorry for ourselves. A lot of us say, 'Oh my God, how could this be happening. Look at all the unpredictable things happening all the time.' These are happening in every industry."
Michael Dowling, president and CEO of Great Neck, N.Y.-based North Shore-Long Island Jewish Health System
2. "The biggest [surprise] is just how hard it is to move our patient satisfaction scores. Our other one is just how slow the rate of change actually is despite how breathless we all feel. We talk a lot about how pay is reforming, but I don't know a system that is not still on fee-for-service."
Kate Walsh, president and CEO of Boston Medical Center
3. "We work hard every day to engage physicians fully as partners. They literally can bring your system down, but when they're with you, there's nothing you can't do together."
June Komar, corporate executive vice president of strategy and administration for San Diego-based Scripps Health
4. "[Physicians] are going to look at you sideways if you ask them to align, but if you ask them to be the leaders and determine what the future will look like, they will rise to the challenge."
Lucy Hammerberg, MD, chief quality officer of Northwest Community Hospital in Arlington Heights, Ill.
5. "When I go back to my hotel room, I will answer every email that has come to me while I was making this presentation."
Scripps Health President and CEO Chris Van Gorder on his open-door email policy and diligent correspondence with employees and colleagues who write him.
6. "I need to create the end of patients needing to see us."
Rod Hochman, MD, president and CEO of Renton, Wash.-based Providence Health & Services, referring to the goal he has in mind for his system's population health efforts.
7. "I don't think the president or HHS administrator is being coy when they say they don't have a plan B. It is inconceivable to have a plan B."
John Jay Shannon, MD, CEO of Cook County Health and Hospitals in Chicago, on the King v. Burwell decision.