What KPIs Northwestern, Mayo use to measure patient financial success

Effectively educating and engaging patients about their financial responsibility is difficult for hospital systems, especially as public confusion and anxiety around health insurance intensifies. 

During a webinar sponsored by Simplee, the financial management technology provider's chief marketing and growth officer John Adractas will moderate a discussion on patient financial care. Panelists Brenda Schillinger, vice chair of revenue cycle at Mayo Clinic in Rochester, Minn., and Michael Mullen, director of revenue cycle at Chicago-based Northwestern Medicine, will share how they are actively investing in patient financial engagement at their respective organizations.

Webinar registrants will learn to:

  • Benchmark your organization against that of leading healthcare systems for patient financial care

  • Define and evaluate strategy for patient financial care and related success measures for engaging patients as consumers;
  • Identify business areas involved in patient financial care, communicate mutual benefits of collaboration across marketing and revenue cycle; 

  • And build a real time feedback loop and understand net promoter score.
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The webinar is scheduled for Tuesday, May 23, from 1 p.m. to 2 p.m. CT. To register, or to learn more, click here.

More articles on revenue cycle management: 

iStream, Spectrum Payments partner for RCM: 3 things to know
Health Affairs blog examines burden of cost sharing for providers
How to build an effective ASC out-of-network strategy in the current healthcare environment

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