Marketplace coverage enrollee satisfaction: 5 takeaways

Many individuals who have enrolled in marketplace plans following the Patient Protection and Affordable Care Act's second open enrollment period have reported being satisfied with their plan, according to a survey from the Kaiser Family Foundation.

The survey was conducted between Feb. 18 and April 5 of this year among a sample of more than 800 adult U.S. citizens who purchased their own insurance.

Highlighted below are five findings on enrollee satisfaction from the report.

1. Nearly three-quarters (74 percent) of those in marketplace plans rated their coverage as excellent or good.

2. Most (59 percent) also said their plan is an excellent or good value for what they pay for it, though the number of individuals who rated the value as "excellent" declined from 23 percent last year to 15 percent in the current survey.

3. The seven features most respondents said they are "very" or "somewhat" satisfied with include:

  • Choice of primary-care physician (75 percent)
  • Choice of hospitals (75 percent)
  • Choice of specialists (64 percent)
  • Out-of-pocket payments for physician visits (73 percent)
  • Out-of-pocket payments for prescription drugs (70 percent)
  • Annual deductible (60 percent); and
  • Monthly premiums (65 percent).

4. A majority (57 percent) of those in PPACA-compliant plans feel financially well-protected by their insurance, though some (38 percent) feel vulnerable to high medical bills.

5. Roughly one-third (34 percent) of those with non-PPACA-compliant plans report feeling vulnerable to high medical bills, as do 28 percent of people with employer coverage interviewed as part of a separate survey.

To read the full report, click here.

 

 

More articles on the PPACA:
UHS CEO Alan Miller on the impact of the PPACA, physician reimbursement and health IT
Public majority supports subsidies under PPACA
Kentucky hospitals losing money under PPACA: 8 things to know

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