Abilene Diagnostic Clinic standardizes billing process: 4 things to know

Abilene (Texas) Diagnostic Clinic tapped Philadelphia-based InstaMed, a payments network, for its One Bill solution to consolidate patient billing. 

Here are four things to know.

1. One Bill offers ADC patients a single and consolidated statement to make it easier for patients to understand, manage and pay healthcare bills.

2. ADC is a multispecialty, multilocation organization. Because the individual locations previously managed patient billing independently, patients received multiple paper statements and separate phone calls to collect.

3. InstaMed's One Bill solution standardized ADC's billing data and processes across all locations.

4. "The patient experience is a top priority for Abilene Diagnostic Clinic, and payment is a critical piece of that overall experience," said Andrew Kouba, CFO of ADC. "In addition to the positive feedback we are receiving from patients about One Bill, we are also seeing an increase in payments, including adoption of online payments and even paying off older balances that are now easier to understand." 

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