Study: Scheduling Changes Cut Pediatric Appointment Wait Times by 85%
Researchers deployed three strategies to improve access to new pediatric endocrinology appointments in an urban, academic hospital faculty-based practice:
• New patient appointments were protected from conversion to follow-up appointments.
• All physicians, including senior faculty, were scheduled to see three to four new patients per session.
• Sessions devoted exclusively to follow-up appointments were added based on demand.
Thirteen months after the practice made these changes, the wait time for a follow-up appointment dropped from 8.2 weeks to 2.9 weeks — a decrease of 64.6 percent. In addition, the average monthly total visit volume increased roughly 29 percent, from 284 to 366.
More Articles on Capacity Management:TeleTracking: Improving Wait Times Saves Money
5 Statistics on ED Visits, Hospitalizations During 2009 H1N1 Flu Pandemic
7 Ways Nurses Can Help Shorten Hospital Length of Stay
© Copyright ASC COMMUNICATIONS 2012. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.
To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.
New from Becker's Hospital Review