Today's Top 20 Stories
  1. Building the hospital of the future: 5 questions with Keck Medicine of USC CEO Tom Jackiewicz

    Los Angeles-based Keck Medicine of USC is located in a competitive market alongside UCLA Medical Center and Cedars-Sinai Medical Center, but CEO Tom Jackiewicz sees opportunities to serve the local community and work with physicians to build a brand based on providing quality patient care.  By Laura Dyrda -
  2. Top 44 hospitals patients would definitely recommend

    As hospital leaders across the nation keep an eye on their HCAHPS scores, one of the most-watched metrics is if patients would definitely recommend a hospital.  By Heather Punke -
  3. 5 healthcare groups weigh in on Trump's $4.1 trillion budget plan

    President Donald Trump released his $4.1 trillion budget plan for fiscal year 2018 on Tuesday.  By Ayla Ellison -

How Scripps Health transformed their call center to deliver customer-centric experiences

Guide to changing your call center and focusing on the patient.
  1. California hospital at risk of losing Medicare, Medicaid funding

    Lompoc (Calif.) Valley Medical Center is at risk of losing its Medicare and Medicaid contracts following a CMS survey that found several deficiencies, according to the Lompoc Record.   By Ayla Ellison -
  2. Moody's: Risk management now a crucial variable in determining hospital credit strength

    Effective risk management is becoming an increasingly important factor in determining the credit strength of nonprofit hospitals, according to a Moody's Investors Service report.  By Ayla Ellison -
  3. Erlanger expects to top $1B in revenues for the first time in 2019

    Fueled by patient volume growth, Erlanger Health System officials expect the Chattanooga, Tenn.-based system's revenues to surpass $1 billion by 2019, according to the Times Free Press.  By Ayla Ellison -
  4. How healthcare providers are using CRM to transform the patient experience

    The shift to value-based care has put patient experience center stage, and hospitals and health systems across the nation are using customer relationship management software to aid the transition.   By Ayla Ellison -

Why is health IT turning to hyperconverged infrastructure (HCI) to help application deployment?

Guide to the basics of HCI and how it can save you time and money.
  1. The healthcare executive's 2-minute read on priorities for 2017: Supply chain and asset relifing

    2017 has not been like any other year for hospital and health system executives. Leaders are already tasked with defining clear priorities for their organizations and teams, and now they must do so amid major uncertainty and potential regulatory change.  By Staff -
  2. Nearly 200 Lutheran physicians walk out of emergency meeting with CHS

    As many as 200 Lutheran Health Network physicians walked out of a meeting with Lutheran's parent company Franklin, Tenn.-based Community Health Systems Monday. The meeting was held just after the for-profit operator rejected the LHN physician group's $2.4 billion offer to purchase the health network, according to  By Alyssa Rege -
  3. Robert Adcock is Fairmont Regional Medical Center's new CEO: 4 things to know

    Fairmont (W. Va.) Regional Medical Center named Robert Adcock CEO.  By Anuja Vaidya -
  4. WHO elects Ethiopian public health authority as next director general

    The World Health Organization on Tuesday elected Tedros Adhanom Ghebreyesus, PhD, former minister of health for Ethiopia, as its next director general. He is the first African appointed to head the global health agency.  By Molly Gamble -

How to choose your surgical gown?

Step-by-step guide to AAMI barrier protection standards.
  1. Imposter syndrome, sexism and the pay gap: Insights from 'Letter to a young female physician'

    During an orientation session last June, Suzanne Koven, MD, watched as new interns wrote self-addressed letters detailing their hopes and fears about their upcoming clinical training. At the end of six months, the interns would read them again, enabling them to see how far they'd come.  By Tamara Rosin -
  2. GOP group unveils $2M TV ad defending AHCA ahead of CBO score

    A Republican group allied with House Speaker Paul Ryan, R-Wis., on Tuesday launched a $2 million TV ad campaign defending the House's proposed legislation to replace the ACA, according to The Hill.  By Tamara Rosin -
  3. A 'blueprint' for change: 7 things to know about Mass General's implementation of a patient handoff system

    While healthcare leaders and researchers have identified improving care handoffs as a critical component for reducing preventable errors and improving patient safety, hospitals encounter substantial challenges when attempting to implement standardized handoff procedures across disciplines and workflows.  By Brian Zimmerman -
  4. Word from the C-suite: 'Health IT opens a whole new level of innovation'

    One healthcare executive firmly believes all hospitals and health organizations should utilize health IT to improve administrators access to data to build a network that can provide individualized care to all patients.  By Alyssa Rege -
  5. Word from the C-suite: 'Consumers becoming more responsible for their health'

    With increasing access to their own health data, one C-suite executive believes consumers will become more responsible for their healthcare needs rather than turning to their providers for answers.  By Alyssa Rege -
  6. 58 RCM service expansions so far in 2017

    Here are 58 revenue cycle management portfolio expansions involving healthcare vendors and providers so far in 2017.  By Kelly Gooch -
  7. Dartmouth-Hitchcock CEO Dr. James Weinstein: 'If we had to redesign healthcare today, it wouldn't look anything like it does now' — 9 ideas for change

    James Weinstein, MD, is set to retire from his role as president and CEO of Lebanon, N.H.-based Dartmouth-Hitchcock and Dartmouth-Hitchcock Health June 30, after six years at the helm of the only academic medical center in the state.  By Molly Gamble -
  8. Annual price tag for California's proposed universal healthcare program: $400B

    Proposed California legislation calling for a universal healthcare system would cost about $400 billion per year, according to a preliminary state review.  By Kelly Gooch -
  9. 5 data points on the US insured rate

    The number of uninsured Americans has decreased by millions since 2010, although little change occurred between 2015 and 2016, according to new data from the CDC's National Center for Health Statistics.  By Kelly Gooch -

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